🍱 PinkAprons – FAQ | Homemade Food Delivery in Pune
Looking for fresh, healthy, homemade food delivery in Pune? PinkAprons connects you with passionate FSSAI-certified home chefs who cook nutritious, home-style meals just for you. Here’s everything you need to know:
🛒 Ordering & Delivery
Q1: How do I place an order for homemade food with PinkAprons?
You can easily order homemade food online through the PinkAprons app (available on iOS & Android). Set your location, browse meals from trusted home chefs in Pune, and place your order in a few taps.
You can easily order homemade food online through the PinkAprons app (available on iOS & Android). Set your location, browse meals from trusted home chefs in Pune, and place your order in a few taps.
Q2: Which areas in Pune/Mumbai do you deliver to?
PinkAprons delivers across most major neighborhoods in Pune/Mumbai. Just enter your location in the app or website to see available meals in your area.
PinkAprons delivers across most major neighborhoods in Pune/Mumbai. Just enter your location in the app or website to see available meals in your area.
Q3: Can I schedule tiffin deliveries in advance?
Yes! Customers can schedule home-cooked tiffin services up to one month in advance – perfect for working professionals, students, or families who want regular healthy meals.
Yes! Customers can schedule home-cooked tiffin services up to one month in advance – perfect for working professionals, students, or families who want regular healthy meals.
Q4: What are your delivery timings?
We deliver from 8:00 AM to 10:00 PM, covering breakfast, lunch, snacks, and dinner.
We deliver from 8:00 AM to 10:00 PM, covering breakfast, lunch, snacks, and dinner.
💳 Payments & Refunds
Q5: What payment methods are available?
We accept UPI, debit/credit cards, and popular digital wallets for your convenience.
We accept UPI, debit/credit cards, and popular digital wallets for your convenience.
Q6: What’s your refund policy for food orders?
- If a chef doesn’t confirm your order within 30 minutes, it’s automatically canceled and refunded to your PinkAprons wallet.
- For scheduled orders canceled at least 2 days in advance, you get a 90% refund to your wallet.
❌ Cancellations
Q7: Can I cancel my food order?
- Instant orders: No cancellations allowed once placed.
- Scheduled meals: Cancellations may be possible one day prior, based on chef approval.
- Bulk/Party orders: Cancellations aren’t allowed, as chefs buy fresh ingredients in advance for large orders.
Q8: What if the chef cancels my order?
If a chef cancels due to unavailability, the full amount is refunded to your PinkAprons wallet.
If a chef cancels due to unavailability, the full amount is refunded to your PinkAprons wallet.
👩🍳 Home Chefs & Hygiene
Q9: Who prepares the meals?
All meals are cooked by local, passionate home chefs in Pune, many of whom specialize in regional cuisines. You get authentic taste, made with love!
All meals are cooked by local, passionate home chefs in Pune, many of whom specialize in regional cuisines. You get authentic taste, made with love!
Q10: How do you ensure food safety and hygiene?
- Regular quality checks and hygiene audits
- All our chefs are FSSAI registered, ensuring top food safety standards
- Clean, sanitized kitchens and fresh ingredients
🍽️ Customization & Preferences
Q11: Can I get a customized meal plan?
Absolutely! PinkAprons offers personalized meal plans based on your taste and dietary needs. A PinkAprons representative will assist you in curating a plan that works best for you.
Absolutely! PinkAprons offers personalized meal plans based on your taste and dietary needs. A PinkAprons representative will assist you in curating a plan that works best for you.
Q12: Can I subscribe to a daily or weekly tiffin plan?
Yes, we offer daily, weekly, and monthly home-cooked tiffin services tailored for office-goers, students, and health-conscious customers.
Yes, we offer daily, weekly, and monthly home-cooked tiffin services tailored for office-goers, students, and health-conscious customers.
📞 Customer Support
Q13: How can I contact PinkAprons for help?
Need help or have feedback? Reach out to us:
📧 Email: wecare@pinkAprons.in
📞 Call/WhatsApp: 9175884497
Need help or have feedback? Reach out to us:
📧 Email: wecare@pinkAprons.in
📞 Call/WhatsApp: 9175884497
Q14: What if there’s an issue with my delivery or food?
We’re here to help! Just contact our support team and we’ll resolve it as quickly as p
We’re here to help! Just contact our support team and we’ll resolve it as quickly as p